important:

If you are an existing account holder and choose to contact us by email, please note that you have to send from registered email address on Triv do not include sensitive information such as your password, Date of birth, and any sensitive informations.


Triv Support Desk:

For navigating to Support Desk, log in to your account and click "Support" or click here.

Existing Account Holders

We strongly recommend that you log into your account and use Triv Support Desk. This is the best way to protect your financial informations and datas while addressing your issue.

For General Enquiries

Our customer service team is dedicated to sending you a prompt response. By email: Send a message to help@triv.co.id

By LiveChat

Our livechat available 24/7, our customer services handles multiple inquiry at a time.
Please be patient while waiting for our reply.
Livechat only answers general questions.

By Post:

PT. Tiga Inti Utama
One Pacific Place Level 11
Jl. Jendral Sudirman Kav. 52-53
SCBD – Jakarta Selatan - 12190
phone : 021 2783 0574

Phone service support only available during business hours monday-friday Pk. 09.00-17.00 WIB. For any inquiries related with transactions or account status please refer to livechat support or sending email to help@triv.co.id