This Privacy Policy explains and regulates how Triv collects, stores, processes, uses, controls, transfers, discloses, and protects your Personal Data and Information as a User of the triv.co.id Website. This Privacy Policy applies to our Website and all products and services offered by Triv, where the provisions in this Privacy Policy may be changed or updated from time to time. Please read this Privacy Policy carefully to understand how your Data is processed.

1. Data and Information That Triv Collects

We may collect Personal Data and Information from Users for the purpose of using Triv services, including when Users register and place orders on our Website. Users may be asked to include their name, email, telephone number, mailing address, and other Personal Data and Information. The collection of Personal Data and Information as referred to applies when Users voluntarily submit such Data and Information to us. Users can always refuse to provide Personal Data and Information.

Users agree to provide Data and Information that is true, accurate, and not misleading. Triv reserves the right to determine the policy in requiring further documentation in verifying the Data and Information provided. Any inaccuracies or changes by the User must be immediately notified to Triv for updating.

2. Use of Data and Information

Triv may collect and use User Data and Information for the following purposes:

• To process transactions in accordance with User orders.
• To run and manage contests, promotions, surveys, or other site features.
• To tailor the User experience and deliver the type of content and product offerings that Users are most interested in.
• To send periodic emails.
• To send information to Users who subscribe to the newsletter.
• To enable us to provide better service in responding to Customer service requests, and not limited to companies / subsidiaries / companies affiliated with Triv.
• To improve the Website in order to provide better service.

We do not provide User Personal Data and Information to and to third parties, unless the User expressly agrees; is required by law; or there is a request from the authorities.

3. Disclosure of Data and Information

Disclosure of Data and Information The User guarantees that it is not intended for the sale, leak, transfer, distribution, or lending of User Data and Information to other parties, except in the following cases or conditions:

• The User expressly agrees to it and at the User's request. If the User uses his/her authority to disclose Data and Information to a third party, we have no control over how the third party will use or disclose the User Data and Information further.
• Provision of services from third parties and business partners. We engage third party service providers to assist us in operating the Website, running the business, and serving Users, including but not limited to Website hosting partners and other parties and partners as needed. Our third parties and business partners only have access to User Data and Information as long as the party agrees to be subject to this Privacy Policy and when necessary to carry out its functions.
• Sale or change of control. We may transfer some or all of the User Data and Information in connection with a corporate action resulting in a change of control. In any such event, we will require and ensure that the other party concerned is subject to this Privacy Policy.
• Law enforcement and legal process. We may use and disclose User Data and Information if required to be disclosed by court order or in accordance with applicable law; disclosed in a judicial proceeding; to comply with required legal process; and to protect and defend our rights or property.

4. Data and Information Storage

User Data and Information will only be stored as long as necessary to fulfill the purpose of its collection, or as long as such storage is required or permitted by applicable laws and regulations. Triv will stop storing User Data and Information, or remove the purpose of associating such Personal Data and Information with you as a User, immediately, after it is deemed that the purpose of collecting such Personal Data and Information is no longer needed and required for business purposes or by law. We will store and process Personal Data and Information as long as the User account is active in our system

5. Data and Information Protection

Our Website is scanned regularly, using regular Malware Scanning, to detect security holes and vulnerabilities to provide security for Users in visiting and using the Website. User Data and Information is behind a secure network and can only be accessed by certain people who have special access rights to the system, and are required to maintain the confidentiality of such Data and Information.

All sensitive/credit User Information is encrypted using Secure Socket Layer (SSL) technology. We implement various security measures when Users place orders, submit, or access information to maintain the security of User Data and Information. Every transaction is processed through a payment gateway provider and is not stored or processed on our servers.

Triv will endeavor and commit to maintaining and protecting User Data and Personal Information in accordance with and subject to the provisions of the Personal Data Protection Act and laws and regulations regarding the use and protection of personal data applicable in Indonesia. Especially for children under the age of 13, the collection of Personal Data and Information is carried out in accordance with and subject to the provisions of the Children's Online Privacy Protection Act (COPPA).

6. Website Cookies

Our Website uses Cookies that enable the Website's systems to recognize a User's browser and capture and remember certain information. Cookies are also used to help us understand Customer preferences based on previous or existing site activity, which enables us to provide better services to Users. We also use Cookies to help compile aggregate data about Website traffic and interactions so that we can offer better site experiences in the future.

You can choose to have your device warn you each time a Cookie is being sent, or you can choose to turn off all Cookies through your browser. Turning off Cookies may disable certain features of the Website, which may prevent the Customer experience and our services on the Website from functioning properly.

7. Unsubscribing from Newsletters

Users may choose to unsubscribe from newsletters by sending us an email and we will promptly remove the User from newsletter correspondence.

8. Account Closure and Deletion of Data and Information

Users may request account closure at any time by accessing the Triv Website and clicking the “delete account” option. Please ensure that the User does not have a balance in the User’s Triv account. Within 30 days of account deletion, the account cannot be recovered and all Data and Information ever collected to Triv will be deleted.

9. User Consent

By agreeing to this Privacy Policy, the User has read, understood, and agreed to all provisions set out therein and the User has given consent to Triv to collect, use, store, and process the User’s Personal Data and Information. Users may withdraw their consent at any time by notifying Triv via Triv contact.

10. Contact Us

If Users have questions, problems, or complaints about the practices of this Privacy Policy, Users can contact us by sending an email to help@triv.co.id or via our 24-hour complaint telephone line at 021 4020 0828