Term of service

General Explanation

This website is operated by Triv.co.id. Throughout this site, the term we refers to Triv.co.id. Triv.co.id offers this website, including all information, facilities, and services available on this site to you, the user, conditioned to accept all terms, conditions, policies and notices mentioned herein.

By visiting the site and/or purchasing something from us, you are engaging in our `Service` and agreeing to be bound by our terms and conditions (`Terms of Service`, `Terms`), including additional terms and conditions and policies others referenced herein, and/or available via hyperlinks. These Terms of Service apply to all users of the site, including but not limited to users who are browsers, sellers, customers, merchants, and/or content contributors.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store are subject to the Terms of Service. You can review the most recent version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by uploading updates and/or changes on our website. It is your responsibility to periodically check for changes to this page. Your continued use of or access to the website after uploading any changes constitutes acceptance of those changes.


By agreeing to these Terms of Service, you represent that you are at least of legal age in the country or province in which you reside, or that you are of the age of majority in the country or province in which you reside and you have given our consent to any your underage dependent to use this site.

You may not use our products for any illegal or unauthorized purpose and you are prohibited from using the Service, violating any laws in your jurisdiction (including but not limited to copyright laws).

You may not distribute any worms or viruses or code of a destructive nature. Through the use of the Triv.co.id website, you agree and comply with the RI Law no. 8 of 2010 concerning the prevention and eradication of the crime of money laundering and the RI Law no. 9 of 2013 concerning the prevention and eradication of the crime of financing terrorism and you agree not to be involved. in any activity that violates the law and you never get the proceeds from activities that are prohibited by the laws of the Republic of Indonesia. Violation of any of the Terms will result in immediate termination of your Service.


We reserve the right to refuse service to anyone at any time for one or more reasons.

You understand that your content (excluding credit card information), may be transferred without encryption and involve (a) transmission over various networks; and (b) changes to match or adapt technical requirements for connecting networks or devices. Credit card information is always encrypted when transferred over the network.

You agree not to reproduce, copy, imitate, sell, resell or exploit any part of the Service, use of the Service, or access to the Service or any contract on the website on which the service is provided, without our written permission.

Titles used in this agreement are included for convenience and will not limit or affect these Terms.


We are not responsible if the information available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied on or used as a basis for making decisions without consulting the primary, more accurate, more complete or up-to-date source of information. Any reliance on any material on this site is at your own risk.

This site may contain historical information. Historical information, of course, is not up-to-date and is provided for your reference only. We reserve the right to change the content of this site at any time, but we are under no obligation to update any information on our site. You agree to be responsible for monitoring changes to our site.


Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without prior notice

We are not liable to you or any third party for any modification, price change, suspension or discontinuation of this Service.

Triv may impose penalty fees, billing fees or account-related fees, transactions based on our review, improper user behavior and other related causes are solely the property of Triv website.


Certain products or services may be available exclusively online through the website. These products or services may be in limited quantities and are for return or exchange only according to our Returns Policy.

We have made every effort to display the most accurate colors and images of our products that appear in the store. We cannot guarantee that the display of each color on your computer monitor is accurate.

We reserve the right, but are not obligated, to limit the sale of products or services to any individual, geographic area or jurisdiction. We may exercise this right on a case by case basis. We reserve the right to limit the quantity of any product or service we offer. All product descriptions or product prices are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where it is prohibited.

We do not warrant that the quality of any products, services, information or other materials purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


We reserve the right to refuse any bookings you place with us. We may, at our discretion, limit or cancel the number of purchases per individual, per household or per order. These restrictions include orders placed by or under the same customer account, the same credit card, and/or orders using the same billing and/or shipping address. In cases where we make changes to or cancel an order, we will endeavor to notify you by contacting the e-mail address and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders which, in our sole discretion, are placed by dealers, authorized retailers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made in our store. You agree to promptly update your account and other information, including your email address and credit card number and expiration date, so that we can complete transactions and contact you if needed.

For more details, please review our Returns Policy.


We will provide you with access to third party tools over which we will not monitor or have any control or input.

You acknowledge and agree that we provide access to the tools as is and as available without any warranties, descriptions or conditions of any kind and without endorsement. We are not responsible for anything arising out of or related to your use of third party tools.

Your use of any optional tools offered through this site is strictly at your own risk and discretion and you should ensure that you are familiar with and agree to the terms under which the tools are provided by the relevant third party provider.

We will also, in the future, offer new services and/or features through the website (including, launch of new tools and resources). Such new features and/or services must also be subject to these Terms of Service.


Certain content, products and services available through our Services will include material from third parties.

Third party links on this site will direct you to third party websites that are not affiliated with us. We are not responsible for examining and evaluating content or accuracy and we make no warranties and have no responsibility or liability for any third party materials or websites, or for any third party materials, products or services.

We are not responsible for any damage or defects related to the purchase or use of goods, services, resources, content and other transactions made in connection with any third party websites. Please carefully review the policies and practices of third parties and ensure that you understand them before you make any transactions. Complaints, claims, concerns or questions regarding third party products should be directed to the third party.


If at our request you submit certain specific submissions (e.g. contest entries) or without our request you submit creative ideas, suggestions, proposals, plans or other materials, whether online, by email, by post , or otherwise (collectively, comments), you agree that we may, at any time, without limitation, edit, copy, publish, distribute, translate, and may use in the media any comments you submit to us. We are under no obligation (1) to keep any comments confidential; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but are not obligated to, monitor, edit or remove content that we determine in our sole discretion that is unlawful, offensive, threatening, libelous, defamatory, pornographic, abusive or objectionable or violate any party`s intellectual property or these Terms of Service.

You agree that your comments will not infringe the rights of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights. Further, you agree that your comments do not contain any libelous or unlawful, abusive or obscene material, or contain any computer viruses or other malware that may affect the operation of the Service or other related websites. You may not use a fake e-mail address, pretend to be someone else, or mislead us or third parties about the origin of any comments. You are solely responsible for any comments you make and their accuracy. We are not responsible and have no responsibility for any comments uploaded by you or any third party.


Submission of your personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.


There may be information on our site or within the Service that contains errors, inaccuracies or omissions regarding product descriptions, prices, promotions, offers, product shipping costs, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We have no obligation to update, change or clarify any information in the Service or on any linked website, including but not limited to, pricing information, except as required by law. No specific update or refresh date applicable in the Service or on any related website, should be considered to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions set out in the Terms of Service, you may not use the site or its contents: (a) for any unlawful purpose; (b) ask others to commit or participate in unlawful acts; (c) violate any international, federal, regional or state rule, rule, law or regulation; (d) violate the intellectual property rights or intellectual property rights of others; (e) harass, abuse, insult, defame, slander, belittle, intimidate, or discriminate on the basis of gender, sexual orientation, religion, entity, race, age, national origin, or disability; (f) submit false or misleading information; (g) upload or transmit viruses or other malicious code that will or may be used in any way that will affect the functionality or operation of the Service or any linked website, other website, or the Internet; (h) collect or track the personal information of others; (i) to send spam, confidential information, pharm, subterfuge, spider, crawl or scrape; (j) for obscene or immoral purposes; or (k) to interfere with or circumvent the security features of the Service or any linked website, other website, or the Internet. We reserve the right to terminate your use of the Service or any linked website for violation of prohibited use.


We make no warranties, representations or warranties that your use of our services will be uninterrupted, timely, secure or uninterrupted.

We do not guarantee that the results obtained from the use of the service will be accurate or reliable.

You agree that from time to time we will remove this service for an indefinite period or cancel the service at any time, without notice to you.

You expressly agree that your use of the service, or your inability to use the service is at your own risk. The Service and all products and services delivered to you through the service (except as expressly stated by us) are provided as is and available for your use, without representation, warranty or condition of any kind, whether implied or expressed, including all express warranties or conditions of merchantability, merchantability of quality, fitness for a particular purpose, durability, title and lawlessness.

In no event shall Triv.co.id, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any direct, indirect, injury, loss, claim or penalty , accidental, special or consequential loss of any kind, including, but not limited to loss of profits, loss of income, loss of savings, loss of data, reimbursement of costs, or similar damages, whether based on contract, tort (including negligence), liability strict or otherwise, arising from the use of any of the services or products purchased using the services, or other claims relating to your use of the services or products, including, but not limited to, any errors or omissions in any respect, or any loss or damage that occurs as a result of using the services or content (or products) posted, delivered, or au is available through the service, although aware of the possibility. Because some countries or jurisdictions do not allow the exclusion or limitation of liability for consequential or accidental damages, in such countries or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


Anda setuju untuk mengganti kerugian, membela dan membebaskan Triv.co.id dan perusahaan induk, anak perusahaan, afiliasi, mitra, pejabat, direktur, agen, kontraktor, pemberi lisensi, penyedia layanan, sub-kontraktor, pemasok, pekerja magang dan karyawan kami, bebas dari segala bentuk klaim atau permintaan, termasuk biaya pengacara yang layak, yang dibuat oleh pihak ketiga karena atau yang timbul dari pelanggaran Anda terhadap Ketentuan Layanan atau dokumen yang mereka masukkan melalui referensi, atau pelanggaran Anda terhadap hukum atau hak pihak ketiga.


If a provision of these Terms of Service is invalid, invalid or unenforceable, that provision shall remain in effect to the maximum extent permitted by applicable law, and the unenforceable portion shall be deemed to have been separated from the Terms of service In this case, such determination shall not affect the validity and enforceability of the remaining provisions.


Kewajiban dan tanggung jawab dari para pihak yang terjadi sebelum tanggal penghentian akan bertahan dari penghentian perjanjian ini untuk semua tujuan.

Ketentuan Layanan ini efektif kecuali dan sampai diakhiri oleh Anda atau kami. Anda dapat mengakhiri Ketentuan Layanan ini setiap saat dengan memberi tahu kami bahwa Anda tidak lagi ingin menggunakan Layanan kami, atau ketika Anda berhenti menggunakan situs kami.

Jika dengan pertimbangan kami Anda gagal, atau kami menduga bahwa Anda telah gagal, untuk mematuhi persyaratan atau ketetapan dari Ketentuan Layanan ini, kami juga dapat mengakhiri perjanjian ini dan rekening Anda termasuk setiap baki yang tidak jelas dan yang tersisa setiap saat tanpa pemberitahuan dan Anda akan tetap bertanggung jawab atas semua jumlah yang harus dibayar sampai jatuh tempo dan termasuk tanggal penghentian; dan/atau karenanya dapat menolak akses Anda ke Layanan kami (atau bagiannya).


Our failure to enforce or enforce any right or provision of these Terms of Service does not constitute a waiver of such right or provision.

These Terms of Service and any operational policies or regulations that we post on this site or in connection with the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior agreements, communications or proposals or in full, whether oral or written, between you and us (including, but not limited to, previous versions of the Terms of Service).

Any hesitation in interpreting these Terms of Service shall not be construed against the drafting party.


These Terms of Service and any separate agreement under which we provide the Service to you are governed and construed in accordance with the laws of Indonesia.


You can review the most recent version of the Terms of Service at any time on this page.

We reserve the right, at our discretion, to update, amend or replace any part of these Terms of Service by uploading updates and/or changes to our website. It is your responsibility to periodically check for changes to this page. Your continued use of or access to the website after uploading of any changes constitutes acceptance of those changes.


Introduction :

Like the Republic of Indonesia Law No. 8 2010 concerning the prevention and eradication of the crime of money laundering and the Republic of Indonesia Law No. 9 of 2013 concerning the prevention and eradication of the crime of financing terrorism.

In activities Triv.co.id participates and actively supports the government`s efforts to eradicate money laundering activities and eradicate criminal acts of terrorism financing.

Then by using TRIV you agree to participate in the TRIV AML (anti money laundry) and KYC (know your customer) Policies This may result in several actions we take for our clients as below:


TRIV has adopted all legal requirements with respect to the client identification and thorough examination procedures as follows:

  1. A thorough check procedure is applied in the following cases:
    • When building a business relationship.
    • When carrying a transaction amount of 5,000,000 IDR (Five million rupiah) or more, whether the transaction is carried out in one operation or in several apparently related operations.
    • When there is suspicion of money laundering or terrorist financing, regardless of the amount of the transaction.
    • When there is doubt about the correctness and adequacy of previously obtained client identification data
    • When there is doubt about the source of funds or bank ownership.

The thorough Inspection procedure consists of:

  1. Identify client and verify client identity based on information obtained from reliable and independent sources.
  2. Identify beneficiary owners and take appropriate and risky actions to verify their identity based on documents, data or information issued or received from reliable and independent sources. With regard to legal entities, unions and similar legal entities, taking risky actions and sufficient to understand the client`s ownership and control structure.
  3. Obtaining information about the intent and purpose of the business relationship.
  4. Monitoring ongoing business relationships including examination of transactions made throughout the relationship to ensure that ongoing transactions are consistent with data and information held by the company in relation to clients.
  5. Explain the source of your funds used on Triv.co.id by filling out the form and the steps on https:// triv.co.id/kyc

Reviews of existing records should be carried out on a regular basis, thus ensuring that the documents, data or information held are maintained. A thorough client screening procedure should be applied not only to all new clients but also to existing clients at an appropriate time on a risk sensitive basis.


TRIV is permitted to rely on third parties to meet the requirements for a thorough client review. However, the primary responsibility for meeting these requirements rests with TRIV which relies on third parties.


TRIV must maintain the following documents and information for use in investigations, or analysis, of possible money laundering or terrorist financing by national authorities:

  • The name and address of the client and a copy or record of an official identification document (eg passport, identity card or driver`s licence)
  • Name and address (or identification code) of the counterparty.
  • Forms of guidance or authority.
  • Details of the account to which the funds were paid.
  • Form and purpose of payments made by businesses to clients.
  • Business correspondence

For a thorough examination of the client, a reference copy of the evidence is required, for a period of at least 10 years after the business relationship with the client has ended.

For business relationships and transactions, supporting evidence and records for a period of at least 10 years following the transaction or termination of the business relationship.


After a thorough inspection procedure, TRIV will ask the client to submit the following documentation:

Individual customer:
  1. Photocopy of KTP /Passport/SIM or other form of identity
    with a photo.
  2. Recent evidence of home address in the person`s name.
  3. All documents/certificates
    cannot be older than 4 months.
  4. Ownership of bank account such as Bank Statement/Bank Book.
  5. Filling out the form to explain the origin of the source of funds on https://triv.co.id/en/home/kyc
  6. Certified copy of National ID card / Passport / Driver`s License or other form of identity with photograph included.
  7. A recent certified proof of home address in the person`s name.
    All documents/certificates must not be more than 4 months old
  8. Bank account ownership such as Bank Statement / Bank Book
Corporate Customer:

  1. Deed of establishment of deposits by Minister of Law of the Republic of Indonesia
  2. Proof of Company Offer
  3. Ownership of bank account such as Bank Statement/Bank Book
  4. Personal information on one Director (various verification documentation required for identity and proof of address):
    Copy of his national ID card/passport (with photo specimen and signature included)
    1 most recent copy if the address confirmation is in the person`s name.
  5. Personal information about the owner of the beneficiary Maximum with 10% or more ownership (various verification documentation required for identity and proof of address):
    Copy of his/her national identity card/passport (with photo specimen and signature included).
    1 most recent copy if address confirmation is in the person`s name.
  6. Filling out the form to explain the origin of the source of funds on https://triv.co.id/en/home/kyc

Attention: All document descriptions must not be older than 6 months

Failure or refusal by the client to submit data and information for verification of its identity and the creation of its economic profile, without adequate justification, is an element that can lead to the creation of suspicions that the client is involved in money laundering or terrorist financing activities.

In this case, TRIV will not continue any business relationship and consider whether anti-money laundering officers are required to report.

This action allows TRIV to take necessary actions including account termination, filing lawsuits, and informing local authorities.

Any balance remaining or related to account termination will NOT be reimbursed. The remaining balance will be frozen until the local government completes the investigation and final court decision.


Trading crypto is an activity that carries a high level of risk and can cause significant losses for investors. Crypto prices are very volatile and can change suddenly and significantly, which can affect the value of your investment.

As with all investments, there are no guaranteed results and profits. You should carefully consider whether crypto trading suits your financial situation, investment objectives and level of experience.

Before trading, you should fully understand the risks associated with this investment, and ensure that you have sufficient funds to cover possible losses.

You should monitor crypto market developments regularly and consult a financial professional before investing. You should understand that you are solely responsible for your investment decisions and that you should make investment decisions based on your own opinion.

By deciding to trade crypto, you acknowledge that you understand the risks involved and are willing to assume any losses that may occur.

Note: This disclaimer should not be construed as investment advice and is for general information purposes only. Consulting a financial professional before making any investment is highly recommended.


The Triv Market is a collection of orders for buying and selling digital assets that are traded on the Triv platform and that can be accessed by users through the Triv mobile apps and the Triv website.

1. Trading on Triv

Triv operates a trading platform by booking orders and settling orders according to user requests on digital assets of interest. And all transaction history will be recorded in each account, in order to provide transaction transparency to users.

2. Orders

This is an activity where customers buy or sell assets and the activity will be recorded in the order book. Users must have sufficient balance to purchase assets according to their investment plan. Users must also understand the additional fees that apply in buying and selling digital assets so that the calculation of the amount of assets obtained is as expected. In the order, users can place orders as Limit Orders, Market Orders, or Stop Orders. And in the canceled order status, users are not charged.

3. Limit Order

Limit Order is a condition where a customer places an order to buy or sell an asset by setting a certain price. The transaction will be processed when the price matches or touches the target price set.

Orders that have been created but canceled will still be recorded in the transaction history as evidence that there was a cancellation from the customer for the purpose of user activity information.

4. Market Order

A market order is an activity where a user places a quick order to buy or sell an asset at the best price at the time. This action is required to fulfill liquidity, which means that this order fulfills a limit order that was previously placed on the order book.

Unlike limit orders, where the order is placed on the order book, market orders are executed immediately at the current market price, and this means that the user pays the cost of buying and selling in the market.

Pesanan Pasar yang valid akan segera dicatat dalam menu pemesanan pengguna dan pesanan pasar selalu merupakan taker order. Perlu diketahui juga pesanan Pasar titik aman 10%. Market order akan terisi pada harga hingga maksimal 10% dari harga eksekusi market order pertama pada saat order ditempatkan. Jika Pesanan Pasar akan memenuhi pesanan di luar titik aman, Pesanan akan mengisi sebagian hingga tingkat harga 10% dan akan membatalkan semua bagian yang tersisa dari Pesanan. Ini tidak berlaku untuk limit order.

5. Stop Pesanan

Ada 2 jenis stop order :

  • Stop-Loss Order: Ini adalah pesanan untuk menjual atau membeli aset ketika harga mencapai level tertentu yang telah ditentukan sebelumnya. Misalnya, jika seseorang pengguna membeli aset pada harga Rp50 dan menempatkan stop-loss order pada Rp45, pesanan tersebut akan menjual aset secara otomatis saat harga mencapai atau turun ke Rp45. Ini membantu melindungi pengguna dari kerugian lebih lanjut jika harga turun di bawah level yang telah ditentukan.
  • Stop-Entry Order: This is an order to buy or sell an asset when the price crosses a certain level. For example, if an asset is trading at IDR50 and someone places a stop-entry order at IDR55, the order will automatically buy the asset when the price reaches or exceeds IDR55. This is often used to capture potential price increases after crossing a resistance point.


InterWeb will display a warning to users who attempt to place orders that fully or partially fill at a price more than 2% of the last traded price (slippage warning).

6. Posting Pemesanan ke Buku Pemesanan

Posting pemesanan ke buku pemesanan atau disebut juga "Order Book Posting," merujuk pada proses dimana pesanan untuk membeli atau menjual suatu aset ke pasar keuangan ditambahkan ke dalam buku pemesanan yang terbuka untuk umum.

Buku pemesanan sendiri merupakan kumpulan semua pesanan beli dan jual untuk suatu aset tertentu di pasar. Pesanan ini terdaftar dengan detail harga yang diminta dan jumlah aset yang akan dibeli atau dijual. Secara umum, buku pemesanan terdiri dari:

  • Pesanan Beli (Bid Orders): Pesanan dari para pembeli yang menunjukkan harga maksimum yang mereka siap bayar untuk aset tertentu.
  • Pesanan Jual (Ask Orders): Pesanan dari para penjual yang menunjukkan harga minimum yang mereka terima untuk menjual aset tersebut.

Proses posting pesanan ke buku pemesanan merupakan bagian penting dari transparansi pasar. Ini memungkinkan semua peserta di pasar untuk melihat pesanan yang terbuka, mengetahui harga yang diminta atau ditawarkan, serta volume pesanan tersebut. Informasi ini sangat penting bagi para trader untuk membuat keputusan perdagangan mereka.

When buyer and seller orders match each other in terms of price, then a transaction occurs. Usually, if there is a buy order that matches a sell order at the same price, the transaction is immediate, and the asset is traded between the two parties.

With an open order book, the market becomes more transparent and liquid. This allows for more efficient pricing processes and provides clearer information to market participants.

If an order is posted in the order book at a different price than all existing orders, it will remain open at that price until:

  • Canceled by Customer
  • Expired due to the Time in the Instruction taking effect, or
  • Filled by one or more taker orders placed by other Traders at the same price

In trading activities, users must understand the Minimum and Maximum orders. The meaning of minimum and maximum orders are as follows:

Minimum Order: Semua Pesanan yang ditempatkan di Pasar Triv tunduk pada persyaratan ukuran pesanan minimum yang tercantum di Triv.

Maksimum Pesanan: Semua Pesanan yang ditempatkan di Pasar Triv tunduk pada ukuran pesanan maksimum yang tercantum di Triv

7. Matching and Order Prioritization

Triv Market will match Taker Orders with Open Maker Orders on each order book based on price and time priority.

Order matching and prioritization are important concepts in financial market operations that relate to how orders are managed and executed in the market.

  • Pencocokan Pemesanan (Order Matching): Ini mengacu pada proses di mana pesanan pembelian dan penjualan yang sesuai atau serupa dihubungkan atau dipasangkan di pasar. Pencocokan ini terjadi ketika ada pesanan beli yang sesuai dengan pesanan jual pada harga yang sama atau mendekati, sehingga memungkinkan transaksi terjadi.
  • Prioritas Pemesanan: Konsep ini menentukan urutan di mana pesanan masuk ke dalam buku pemesanan dan dieksekusi. Pesanan yang masuk lebih dulu memiliki prioritas yang lebih tinggi daripada pesanan yang masuk kemudian. Dalam konteks ini, pesanan yang telah ada lebih lama atau diterima lebih awal akan memiliki prioritas lebih tinggi dalam proses pencocokan saat harga mencocok.

Prioritas pesanan biasanya diatur berdasarkan dua faktor utama:

  • Harga: Pesanan dengan harga yang lebih baik (misalnya, pesanan beli dengan harga lebih tinggi atau pesanan jual dengan harga lebih rendah) cenderung memiliki prioritas lebih tinggi.
  • Waktu: Pesanan yang masuk lebih awal atau lebih dulu memiliki prioritas lebih tinggi dibandingkan dengan pesanan yang masuk kemudian pada harga yang sama. Hal ini memastikan bahwa pesanan yang lebih awal masuk ke buku pemesanan dan memiliki kesempatan lebih besar untuk dieksekusi saat harga mencocok.

It is important to remember that in order matching and prioritization systems, speed and technology play a big role. Electronic trading systems can often execute orders within seconds or even faster, and the priority given to orders is also highly dependent on the technology and market rules applied.

8. Filling and Settling

When a maker`s order is matched with an order taker, it will be filled according to the price match. And the order can be matched and filled by one or more orders with the same price.

Triv Market resolves all orders to be filled immediately, by debiting and crediting the corresponding asset balances in both user accounts.

Subject to the rules regarding limits on the daily withdrawal amount, users can withdraw assets from their accounts without any timing rules.

9. Trading Fees

Triv charges users a maker fee for each maker order and a taker fee for each taker order posted to the Order Book. These fees are charged in the bid asset and calculated as a percentage of the order amount. And will later debit the user`s available balance for the amount of the fee at the time the order is posted.

If an order is posted to the order book partly as a maker order and partly as a taker order, the maker fee applies to the part posted as a maker order and the taker fee applies to the part posted as a taker order.


1. All Trades Final

All trade contents are final and will not be canceled unless:

  • Triv is compelled to do so by applicable law or regulation; or
  • Due to a serious technical error, the Order or Charge did not take place as specified in these rules - in which case Triv will make all reasonable efforts to return all users to the position they would have been in had the error not occurred.

Triv may cancel Open Orders under the following conditions:

  • Orders placed by Traders who, in our sole discretion, have engaged in abuse of the platform, for example, Market Manipulation, or used the API in a way that unreasonably burdens the platform.
  • Orders that in the circumstances involve an obvious error with respect to price, quantity, or other parameters - "clearly erroneous transactions."
  • If required by any applicable law or regulation, including specifically where Triv as a service provider is required to suspend or terminate a Triv Account.
  • If required for technical reasons.
2. Access to Triv

All Merchants have equal access to Triv Mobile and Web. Triv does not provide prioritized access to any user.

Triv Market Operations is authorized to take such actions as it deems appropriate to maintain market integrity. Such actions include, but are not limited to, trading halts, modifying risk-reducing parameters, restricting user access to Triv, limiting order types to post or limit only, canceling orders listed in the order book, or any other action deemed to be in the best interest of the Exchange.

3. Interruptions

If any technical reason prevents or impairs a user`s ability to place or cancel orders, or prevents or impairs access to Triv Mobile or the Web or otherwise affects the operation of Triv Market order books, then Triv may, at its discretion, take one or more of the following actions with respect to one or more order books:

  • Temporarily disable the deposit or withdrawal of assets.
  • Cancel Open Orders.
  • Disable the ability to place new Orders.
  • Disable Triv mobile and web entirely.
4. Self-Trade Prevention

Traders cannot place orders that will result in self-execution, i.e. where the same trader will act as both the maker and taker for the trade.

If two orders of the same amount would result in self-execution, both orders are canceled.

If two orders of different amounts would result in self-execution, The smaller order is canceled and the larger order is reduced by an amount equivalent to the smaller amount. The remainder of the larger order remains open.

5. Disruptions in TRIV Trading

Triv markets do not use circuit breakers or automatic trading halts based on predetermined prices. As noted in market operations, the Triv market may, at its discretion, suspend trading.

6. Market Manipulation Prohibited

Traders are prohibited from engaging in Market Manipulation. Market Manipulation in any form is strictly prohibited. Market Manipulation is defined as actions taken by a market participant or a person acting in concert with a participant that are intended to:

  • Deceive or mislead users.
  • Artificially control or manipulate the price or trading volume of an asset, or
  • Aid, abet, enable, finance, support or endorse any of the above. This may include actions on Triv and or off Triv.

Market Manipulation specifically includes, without limitation: front-running, wash trading, spoofing, layering, churning, and stuffing.

7. Access to Information

All traders have full and equal real-time access to market data. Market data is available through Triv Mobile and Web.

  • Market Data consists of:
    • All Order Limits placed on the Order Book (price, quantity, and time).
    • All canceled Orders in the Order Book (price, quantity, and time).
    • All Fills or Executions (price, quantity, and time).
  • Market Data excluding the following:
    • Resting Stop Order (Stopping order to reduce risk of loss).
    • Any information about the user who placed or canceled the order.
8. Triv Company Operations

Triv as an authorized company has the right to operate and manage all trading activities. In accordance with the procedures and rules applicable in Indonesia. Triv also has no special priority, and is subject to the same Price/Time/Priority and fee structure as all other traders as per the terms.

The Triv platform uses Global markets and only trades based on general market data and does not have access to inside information. Hence, it is not involved in any rigging therein.

9. Triv Employee Access

Triv policy prohibits all employees from using inside, company, or proprietary information to trade digital assets on behalf of themselves. Employees are also required to update product knowledge related to the policy so that they can provide information to unauthorized persons in accordance with their authority.

10. Scheduled Downtime

From time to time, Triv may temporarily suspend trading for maintenance or upgrades. If there are no special circumstances, Triv will follow these sessions to close and reopen trading.

Step 1: Announce Scheduled Downtime

Step 2: Scheduled Downtime Begins

Step 3: Immediately after Scheduled Downtime is Completed

Any downtime will always be preceded by an announcement to all users to let them know that there will be downtime so that they can re-timed their trading activities.

The announcement will be made via a notification on the Triv platform. Therefore, it is recommended that users enable notifications to receive information regarding scheduled downtime. If it is urgent and necessary, then it is possible for announcements to be made through all social media and email blasts.

11. Tax

Every crypto asset trading transaction made through the Triv platform will be subject to a Value Added Tax (VAT) of 0.11% of the transaction value.

In addition to VAT, the transaction will also be subject to Income Tax (PPH) of 0.1% of the transaction value. This tax applies to all types of crypto assets traded on the Triv platform, without exception.

The tax will be deducted automatically by Triv at the time of the transaction and will be remitted to the competent tax authorities in accordance with the applicable provisions in the Republic of Indonesia.